LincX Connect Support Center
Support

LincX Connect Support

Help with your account, subscription, and connection.

Contact us for help with LincX Connect, general feedback, or feature suggestions. This page does not use an online support form.

Email is the official support channel. Choose the address below that matches your request.

1. Contact support

For app issues, account access, subscription questions, general feedback, or feature suggestions, email [email protected].

For privacy rights, personal data requests, or questions about the Privacy Policy, email [email protected].

Email product support

2. What to include

Please include only the information needed to understand and reproduce the issue.

  • Your LincX Connect app version.
  • Your device model and iOS or iPadOS version.
  • A short description of what happened and what you expected.
  • The steps that caused the issue.
  • A screenshot, if it is useful and does not contain sensitive information.
Never email passwords, verification codes, authentication tokens, payment card details, or VPN traffic data.

3. Common help

  • For sign-in or account access problems, confirm that you are using the email address or phone number linked to your account.
  • For an App Store subscription, manage or cancel it through your Apple Account subscription settings.
  • For an Apple purchase refund request, use Apple's Report a Problem service.
  • To delete your LincX Connect account, use the account deletion option in the app. If you cannot access the app, contact product support.
Manage Apple subscriptions Request an Apple refund

4. Connection help

Before contacting support, confirm that LincX Connect is updated, try the connection again, and check whether the same issue occurs on another available network.

If the problem continues, send the app version, device and system version, approximate time of the issue, and the steps needed to reproduce it.

Diagnostic logs or troubleshooting files are optional and should be submitted only when you choose to provide them through an official LincX Connect support flow.

5. Privacy and safety

LincX does not ask you to send VPN traffic data in a support email. Do not send browsing activity, traffic contents, DNS queries, destination domains, or destination IP addresses.

Support information that you choose to provide is handled according to the LincX Connect Privacy Policy.

Read the Privacy Policy